MEDICAL SERVICES IN STATE PROGRAMS:
- Urology
- Urological day hospital
- Anesthesiology
- Surgery
- Surgical day hospital
- Cardiology
- Paediatrics
- Infectology
- Pacemaker checks
- Holter monitoring
- Cycle ergometry
- Echoelectrocardiography
- Endocrinology
- Screening of pregnant women
Listed services can be provided under government programs on a first-come, first-served basis, subject to availability of funding and GP referral. For more information on the possibility of receiving state funding services, please check when applying.
Specific information about medical services provided
"LUC MEDICAL SIA" can be obtained at the clinic reception or by phone. +371 65444200.
Preparing for surgery
My surgery has been scheduled. What should I do?
Several tests and examinations are required before surgery. As the procedure is planned, they can be completed a few days in advance. You will receive referrals for the necessary examinations and be told when they should be completed.
We recommend having the tests at our clinic. This allows us to receive the results automatically before the day of surgery and helps ensure that they are complete and available on time.
01Required tests and examinations
- Complete blood count
- Urinalysis
- Blood chemistry: glucose, bilirubin, urea, creatinine, potassium, sodium, alkaline phosphatase, amylase, AST and ALT
- Prothrombin test
- Blood clotting time
- HIV test
- Hepatitis B test
- Hepatitis C test
- Blood group and Rh factor — this must be provided on a separate laboratory form bearing the laboratory stamp; an entry in a passport is not sufficient
- Chest X-ray performed no more than six months before surgery
- ECG
02Preparing before surgery
- Stop taking aspirin and other non-steroidal anti-inflammatory medicines, such as diclofenac and ibuprofen, one week before surgery. If you take aspirin for a heart, vascular or neurological condition, consult our doctor before making any change.
- If you take anticoagulant or other blood-thinning medication, you must consult our doctor.
- Bring all medicines that you take regularly at home.
- Do not eat or drink after 21:00 on the evening before surgery or on the morning of surgery.
- Take a shower on the evening before surgery or on the morning of surgery.
- If your doctor or anaesthetist has instructed you to take medicine before surgery, take it with a small amount of water.
- You will only need personal toiletries at the clinic; there is no need to bring a robe or other clothing.
- Do not bring food or valuables such as jewellery, an expensive phone or a watch.
03On the day of surgery
Arrive at the clinic at 08:30 on the scheduled day unless you have been given a different time. Bring your passport or identity card, a payment card or cash, and all test results if the tests were completed outside our clinic.
After registration and assessment by the anaesthetist, a member of staff will take you to the ward. Surgery is usually performed under general anaesthesia: you will not feel the procedure and will wake up in the ward.
ONCOLOGICAL "GREEN CORRIDOR"
Receiving these services outside of the usual order is called the "green corridor".
Patients are provided with sequential diagnostics in the following order:
- The patient contacts his family doctor.
- The family doctor evaluates the patient's complaints and state of health.
- If the family doctor suspects cancer, he issues a special referral to certain state-funded examinations (eg mammography, ultrasound). These examinations are carried out within 10 working days from the day of registration and are not included in the amount of funds (quotas) allocated to the medical institution.
Patients with suspected cancer are examined outside the general queue: In the referral, the family doctor indicates a specific disease code and informs the patient how to sign up for examinations; When applying for a visit, the patient reports the special code specified in the instruction.
- After the examination, the family doctor examines the results of the examination.
- If the cancer diagnosis is confirmed or the doctor still suspects cancer, the family doctor issues a new referral to one of the specialized hospitals.
These consultations are also provided within 10 working days and are not included in the total funding of the institution.
For patients with suspected cancer, state-paid medical diagnostic services are provided as soon as possible in order to start timely treatment of patients and, if necessary, achieve better results.
Specific information about the medical services provided by "Zaļa koridora" SIA "LUC MEDICAL" can be obtained at the clinic's reception desk and by phone. +371 65444200.
Internal rules
Important information about patient rights and responsibilities, safety and staying at the clinic.
01Before your visit
- provide an identity document;
- present a document certifying that you belong to the category of persons who are exempted from the patient contribution according to regulatory enactments; for insured persons - provide an insurance policy;
- make a payment at the reception before the visit, manipulations or procedures.
02At the clinic
- strictly follow the internal rules of the Clinic;
- Turn off the sound of mobile phones in the clinic premises so as not to disturb the medical staff and other visitors of the clinic;
- leave outerwear in the wardrobe, put on shoe covers (contact the reception);
- follow all instructions of the medical staff;
- behave politely towards the staff and other patients;
- observe personal hygiene;
- treat the Clinic's equipment with care, maintain cleanliness and order in common areas (the patient is financially responsible for damage to the equipment);
- if you have any doubts, contact the nurse; If you have questions about diagnosis and treatment, contact your doctor;
- upon discharge from the day hospital or hospital, pay for the treatment at the cash register, if it has not been done earlier.
03Safety rules
- leave the premises of the day hospital and inpatient without permission;
- staying in other premises of the Clinic without the permission of medical personnel;
- being in the Clinic under the influence of alcohol or drugs, consuming alcoholic beverages;
- to smoke in the premises of the Clinic and closer than 10 meters from the entrance door;
- bring pets into the Clinic premises;
- request the presence of accompanying persons, including close relatives, during consultations, examinations, manipulations, treatment days in inpatient and inpatient;
- request an emergency visit, regular check-up or manipulation;
- to express claims to the doctor or other staff of the Clinic in connection with the delay or cancellation of the planned consultation, examination or manipulation, if it was caused by objective reasons or other justified production or medical necessity.
04Patient rights
- get the following information in an understandable way:
- name, surname, position and qualification of medical personnel involved in the treatment process;
- patient's state of health, disease diagnosis and prognosis;
- examination and treatment plan, medications used in treatment;
- possible treatment result, risks and side effects during treatment;
- service payment procedure;
- examine your medical documents, receive copies and extracts of documents (possible additional payment);
- give consent or refuse treatment, confirming it with a signature (except for the cases specified in regulatory acts), having previously received an explanation of the possible consequences of treatment or refusal;
- for the confidentiality of information, except for the cases specified in regulatory acts or if the patient has given written consent to the distribution of information about himself;
- ! ! ! only with the consent of the attending physiciana - the presence of accompanying persons, including close relatives, during consultations, examinations, manipulations, treatment days in an inpatient or inpatient setting;
- to be informed about the delay or cancellation of the planned consultation, examination or manipulation, if it was caused by objective reasons or other justified production or medical necessity;
- leave feedback on the quality of treatment, make a suggestion, express your opinion in writing in the feedback and recommendation book (anonymous entries are not considered);
- In accordance with the general data protection regulations, the personal data protection regulations and the requirements of Article 1036 of the Civil Law, it is allowed to photograph, film or audio record Clinic visitors and employees only with the written permission of the Clinic management and only in cases where it does not affect or endanger the treatment of you and other patients, nor does it affect the privacy rights of other patients, Clinic visitors and staff. Photo and video filming of the territory and premises is allowed only with the written permission of the Clinic management.
- In order to ensure the quality control of medical services and the timeliness of their provision, the Clinic can make audio recordings of incoming and outgoing calls.
- in accordance with Clause 42 of the Medical Treatment Law (Medical Treatment Law) - In cases where the patient's life is not in danger and the patient does not follow the prescribed regimen, does not follow the instructions of the treating person and deliberately harms his health and thus directly affects the treatment process of a specific disease, the doctor has the right to refuse further treatment of the patient.
- It does not exempt the patient from paying for medical services already provided.
- The clinic is not responsible for the patient's material values left unattended (telephones, money, computers, jewelry, etc.)!
- In the event of a gross violation of the rules of the internal order, the Clinic reserves the right to seek the help of law enforcement authorities, in accordance with the current regulatory enactments of the Republic of Latvia.
INFORMATION ON ENVIRONMENTAL ACCESSIBILITY FOR PATIENTS WITH FUNCTIONAL DISORDERS
1. Place of provision of medical services:
Rīgas iela 54A, Daugavpils, LV-5401, on the 2nd floor.
Phone for inquiries: +371 65444200; +371 65444212;
e-mail: info@klinikaluc.lv; home page: www.klinikaluc.lv.
Contact person:
Executive Director Marija Makovskaya.
2. Clinic working hours:
Monday: 8:00 a.m. - 4:00 p.m
Tuesday: 8:00 a.m. - 4:00 p.m
Wednesday: 11.00 - 19.00
Thursday: 8:00 a.m. - 4:00 p.m
Friday: 8:00 a.m. - 4:00 p.m
3. For patients with functional disorders:
You can get to the clinic using a specially designed entrance located at the entrance to the building, from Viestura Street, and an elevator located in the stairwell right behind the front door. By pressing the elevator button (2nd floor), you can go directly to the front door of the Clinic, where after pressing the specially marked bell button, the staff will let the patient in and escort the patient to the reception desk;
- if necessary, a wheelchair is available for people with functional disabilities;
- a toilet room specially equipped for people with functional disabilities is available;
- all services provided in the Clinic are available to persons with functional disabilities;
- if additional help is needed, the patient can contact a contact person.
The clinic provides access to medical services for people with functional disabilities.
Cost of outpatient services
Consultations and diagnostics are carried out by appointment:
- with a referral from a family doctor (state program, only the patient's contribution is paid);
- without family doctor referral as paid services (the full service fee is paid).
The clinic has concluded an agreement with insurance companies for the provision of outpatient and inpatient services (more details here).
*The indicated prices are valid for residents of Latvia.
Clinic partners
The clinic works with insurers, laboratories and healthcare partners.
